Please send us a completed and signed complaint to the e-mail address complaints@whitecapuw.com, or via recorded mail to our registered office address:
Whitecap Underwriting Europe s.r.o.
Belgická 196/38,
Vinohrady, 120 00 Praha 2
Czech Republic
Upon receipt of the complaint, we may ask you to provide additional documents, information or explanations about the situation.
Please make sure that contact information indicated in your complaint is correct.
If you have any questions regarding your complaint, please contact us using the contact details indicated above.
Response period
We will respond to your complaint as soon as possible, but not later than in 10 (ten) business days from the receipt of the complaint.
If additional information or documents is request or if there are other conditions beyond our control, this period may be longer.
We will always inform the applicant about the reasons of any delay and the date when our reply will be delivered.
In all cases the final response shall be given not later than in 30 (thirty) days from the date of the receipt of your complaint and necessary information (if required).
Alternatives
We hope that we will be able to settle all disputes with the complainants. However, if you are not satisfied with our decision, you can submit an official complaint to the following institutions:
